How Do I Submit a Support Ticket?

Before Submitting a Support Ticket

1. Spend at least 24 hours with your new theme before submitting tickets about the usage of the theme. Getting accustomed to a new theme and where everything is located can take some time.
2. Spending some time to poke around and play with the theme is a great way to learn and see what all the theme is capable of.
3. Unless you are experiencing a breaking bug, wait a day before submitting a ticket. You may come across more questions you have and can submit a single ticket to get them all answered at once.
4. Ensure your question/issue pertains directly to the theme, not the platform itself.
   Any bugs occurring due to, or questions about, HubSpot should go to HubSpot support. 
   Any bugs occurring due to, or questions about, Shopify should go to Shopify support.
5. We cannot help with bugs or issues that occur due to changes made to the code by you, your team, or a third party. We do not offer support services for custom content not built by Lynton or help in learning to code (CSS, HTML, HubL, etc.). However, we provide custom development if you're interested in purchasing Lynton's services.

Submit a Support Ticket

1. Visit https://support.lyntonweb.com/support/login to log in or create an account with our support ticket system.
2. Once logged in, click the Submit Support Ticket button.
3. In the Subject, please provide a short description of your issue.
4. In the Type field, select Marketplace Theme.
5. In the Theme Type field, select the theme you need support for.
6. In the Description field, please provide as much detail as possible. Screenshots, screen recordings, and links to any pages we can view are great resources for helping us help you. Any links you provide must be to a live page. We do not have access to your portal and thus cannot access any in-portal links (aka design manager, page editor, previews, etc.).