How do I submit a support ticket?

Before Submitting a Support Ticket

  1. Search for your question in the search box above to see if our knowledge base has the answer for you.
  2. Spend at least 24 hours with your new theme before submitting tickets pertaining to the usage of the theme. It can take some time to get accustomed to a new theme and where everything is located. Spending some time to poke around and play with the theme is a great way to learn your way around and see what all the theme is capable of.
  3. Unless you are experiencing a breaking bug, wait a day before submitting a ticket. You may come across more questions you have and can submit a single ticket to get them all answered in one go.
  4. Ensure your question/issue pertains directly to the theme, not HubSpot itself. Any bugs occurring due to, or questions about, HubSpot should go to HubSpot support.
  5. We are not able to help with bugs occurring due to changes made to the code by you, your team, or a third party. We do, however, offer custom development if you're interested in purchasing Lynton's services.

Submit a Support Ticket

  1. Visit to log in or create an account with our support ticket system.
  2. Once logged in, click the Submit Support Ticket button.
  3. In the Subject please provide the name of the theme you have a question about.
  4. In the Type field, select Marketplace Theme.
  5. In the Description field, please provide as much detail as possible. Screenshots, screen recordings, and links to any pages we can view are great resources for helping us help you.