How Do I Submit a Support Ticket?

Before Submitting a Support Ticket

1. Please spend at least 24 hours with your new theme before submitting tickets about its usage. It can take some time to get accustomed to a new theme and where everything is located.
2. Spending some time playing with the theme is a great way to learn and see what it is capable of.
3. Unless you are experiencing a breaking bug, wait a day before submitting a ticket. You may have more questions, and you can submit a single ticket to get them all answered at once.
4. Ensure your question/issue pertains directly to the theme, not the platform itself.
5. Any bugs occurring due to, or questions about, HubSpot should go to HubSpot support.
6. We cannot help with bugs or issues caused by changes made to the code by you, your team, or a third party. We do not offer support services for custom content not built by Lynton or help with learning to code (CSS, HTML, HubL, etc.). However, we provide custom development if you're interested in purchasing Lynton's services.

Submit a Support Ticket

1. Visit https://www.lyntonweb.com/web-support to submit a ticket by filling out all the required information.
2. Register for access to our Support Portal to monitor your ticket status and view other helpful resources.